DSI NETWORKS & SOLUTIONS : Forum : Problem Management and fault analysis

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DSI-Tech
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Joined: 25-January-2003
Posts: 38

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Posted: 30-January-2010 at 08:19 \| IP Logged

I've been very privileged to attend a class-based formal Kepner-Tregoe course (to the practitioner level) focused on problem management (through my workplace). I highly recommend this structured approach for any IT engineer that has to undertake troubleshooting of complex issues.

You can read more about the method for problem analysis here:

http://www.itsmsolutions.com/newsletters/DITYvol2iss24.htm

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